Leeward CC Library User Survey

The library's instruction sessions have increased my ability to do research and use library resources.

I am generally satisfied with the services, resources, and support provided by the library.

Leeward Faculty/Staff

The Library's Physical Space

Utilizing the Library's Services & Resources

The library's instruction sessions have increased my students' ability to do research and use library resources.

I am generally satisfied with the services, resources, and support provided by the library.

Community Visitor

Final Section

Class location:
Location	Number and Percentage
Pearl City (Puʻuloa) Campus	– 15 (68.2%)
Waiʻanae Moku	– 4 (18.2%)
Online	– 4 (18.2%)
Asynchronous	– 1 (4.5%)
Waipahu High School	– 1 (4.5%)

I used the following library services at Pearl City (Puʻuloa) Campus within the past 12 months
Service	Number and Percentage
Borrowed books and other materials	– 6 (27.3%)
Borrowed a laptop, iPad, and/or a mobile hotspot	– 5 (22.7%)
Accessed Course Reserves books	– 4 (15.17%)
A desktop computer	– 6 (27.3%)
A printer, copier, and/or scanner	– 6 (27.3%)
A study space	– 12 (54.5%)
Requested research help	– 5 (22.7%)
None of these*Entered by a respondent	– 1 (4.5%)
Not applicable*Entered by a respondent	– 1 (4.5%)
Download/Upload ?*Entered by a respondent	– 1 (4.5%)
n/a*Entered by a respondent	– 1 (4.5%)
I did not use the library service at Pearl City (Puʻuloa)*Entered by a respondent	– 1 (4.5%)

I used the following ONLINE library services within the past 12 months
Service	Number and Percentage
Searched the online catalog for books and articles (Primo Search)	– 15 (68.2%)
Used a library database (EBSCO, Credo, etc.)	– 12 (54.5%)
Viewed a streaming video/movie (Kanopy, AVON, etc.)	– 6 (27.3%)
Used the library’s online chat service	– 4 (18.2%)
Requested scanning services	– 2 (9.1%)
Requested an item pick-up service (books, laptops, mobile hotspot, etc.)	– 3 (13.6%)
Booked an online appointment with a librarian	– 3 (13.6%)
Not applicable*Entered by a respondent	– 1 (4.5%)
None*Entered by a respondent	– 1 (4.5%)

Teaching Location:
Location	Number and Percentage
Pearl City (Puʻuloa) Campus	– 21 (77.8%)
Waiʻanae Moku	– 5 (18.5%)
Online	– 5 (18.5%)
Not teaching but work on UHWO campus.*Entered by a respondent	– 1 (3.7%)

I used the following library services within the past 12 months
Service	Number and Percentage
Borrowed books and other materials	– 12 (44.4%)
Borrowed iPads for classroom use	– 1 (3.7%)
Accessed Course Reserve books	– 3 (11.1%)
A desktop computer	– 1 (3.7%)
A printer, copier, and/or scanner	– 3 (11.1%)
A study space	– 3 (11.1%)
Requested research help	– 10 (37%)
just used physical space for working during building shutdown*Entered by a respondent	– 1 (3.7%)
Class visits for ILE and Evaluating Sources*Entered by a respondent	– 1 (3.7%)
Borrowed laptop*Entered by a respondent	– 1 (3.7%)
Use online database*Entered by a respondent	– 1 (3.7%)
not used*Entered by a respondent	– 1 (3.7%)
subscribed to NY Times*Entered by a respondent	– 1 (3.7%)
Librarian tours of the library for my students*Entered by a respondent	– 1 (3.7%)

I used the following ONLINE library services within the past 12 months
Service	Number and Percentage
Searched the online catalog for books and articles (Primo Search)	– 23 (85.2%)
Used a library database (EBSCO, Credo, etc.)	– 19 (70.4)
Viewed a streaming video/movie (Kanopy, AVON, etc.)	– 16 (59.3%)
Used the library’s online chat service	– 11 (40.7%)
Requested scanning services	– 2 (7.4%)
Requested an item pick-up service (books, iPads, etc.)	– 6 (22.2%)
Booked an online appointment with a librarian	– 4 (14.8%)
KIC station use*Entered by a respondent	– 1 (3.7%)
Borrowed a laptop*Entered by a respondent	– 1 (3.7%)
Classroom presentation by librarian*Entered by a respondent	– 1 (3.7%)
not used*Entered by a respondent	– 1 (3.7%)
Asked students to book online appts with librarians*Entered by a respondent	– 1 (3.7%)

Great environment with great resources and helpful staff
That they have Manga and cooking books and also so friendly
I love how they provide an online database for their students to use. It one of many services that show how LCC helps its students succeed.
It's not usually busy
The availability of study spaces.
The physical space is very appealing.
Environment
It is clean and organized well.
User friendly
I really liked studying and doing my homework in the learning commons since it is a quiet place and it helped me focus on completing my tasks.
The librarians!
How helpful the staff is.
I really like the new furniture, especially the new individual work stations with the privacy screens along the sides of the 3rd floor. Having stickers to indicate which ones have power options is a great help! I like the little TV stand style desktop in these spaces (except when I see other patrons put their bare feet on them when they are working). The seats are comfortable enough to be in all day and have lots of leg room! The chairs here look and feel so much more comfortable than the wood furniture at some other UH system libraries. I like the appearance of the new vendor space on the 2nd floor. Every time I pass by it does not seem as noisy as it used to be. That space adds to the brighter/ cleaner atmosphere.
Staff
The quietness as it helps me focus, and also Sama Sama I love cafe's
I can meet peers and study or get a project completed in the comfort of the facility.
the ability to feel welcomed
Sama Sama
quiet space
friendly, helpful staff; comfortable study/work spaces
Love the staff and their responsiveness to my queries.
The amount of resources that they have provided for the students.
available computer resources and lrc
Convenience in accessing materials
The comfortable study spaces and support from friendly and knowledgeable staff
The atmosphere an always available services
The first floor design is very conducive to learning since there are workstations and separate group study areas. I like how the LRC and Writing Center are at opposite ends and serve as anchors to the first floor layout. The private study rooms are also very useful and well equipped for group study session.
Friendly and helpful staff. Lots of resources I need.
Available
The space is welcoming, trendy, and spacious for our students. The Library is well staffed with knowledgeable, helpful, and forward-thinking librarians and support staff.
I love the staff!
friendly and helpful staff
A great gathering place and glad a library still exist.
not used
The faculty & staff create an inviting, welcoming environment for study or other quiet time.
Improved and solid services to the Waianae Moku students and faculty.
Everyone is so helpful and if they donʻt know the answer right away, they get back to you quickly.
KANOPY and NYtimes
The ability to ask questions and request help for projects/research
The space is nicely laid out. I only discovered the 2nd floor and plan to spend time there. The scanner in the library is so convenient.
The space is welcoming and the mural makes the campus so beautiful!
All the kind people who work there and the work they do to support the students and faculty.
Friendly and helpful staff

n/a
N/A
More popular/ bestseller books that are not for specific for classes and more variety of articles
If they had reading tutors to help students out
More books, and longer hours.
A stapler at the printer.
Nothing at this time
I think it's good the way it is right now so no comment.
Evening and weekend hours
My improvement for the class is making sure it is good material to pass the class.
I do know that things are being worked on, I do like the new mobile book shelves. If there was a way to make the dark colors on the old stacks match the new mobile ones, I do think it would help to further brighten up the 3rd floor space.
Nothing that I can think off rn!
The socialization between the students and the access of tutors.
It rocks!
good
nothing?
When the library online formatting changed, I found it difficult to navigate and locate items that I have used in the past. Navigating the video and streaming collection was especially, and continues to be, frustrating. In a conversation with a librarian, I mentioned that the library staff/admin should consider having a tutorial to walk users through the new layout.

Another area that may be improved is ample notification to instructors of subscriptions that will be expiring and that will not be renewed. This will give instructors time to locate new resources and make adjustments to the lesson plan.
Leeward CC Learning Commons and Library can improve in offering more resources such as archived (Hawai'i) books and having them be available online for the student's use.
This is not my opinion but I always hear from students they wish the library had longer hours. They also say this about other things on campus like the lounge/cafetereia.
One suggestion is to help coordinate the Leeward Book Club and perhaps open it to students, too. Maybe use the Kapunawai room as a Book Club meeting place and host discussions of books from the Library's collection.
nothing
More up to date titles of popular books, both fiction and non-fiction. Access to old newspaper articles.
I still can't figure out how to find stuff and the website most of the time and need a librarian to find it for me.
More article access.
It is not always easy to get journal articles if they are only available at another campus' library. It would be ideal if the UH system libraries could allow employees access to all campus library resources.
Keep up your caring ways!
shorter presentations on more specific topic
nothing right now
no opinion
Expanded hours (only if the budget is increased to accommodate staffing)
Library hours should be extended to 5 p.m. on days that are now limited to 4 p.m. Would like to see more lectures and discussions held in the library.
A subscription to the Washington Post and the Economist.
Finding the streaming services on one page. I have to search and search for the links. Also it is hard since all the films made available are not also on the library database. So I usually have to do a double search.
We can always use more database resources, particularly science journals, but otherwise, everything is great!
I wonder if Saturday hours or Sunday hours wouldn't be helpful. Is the coffee shop open yet? :)
Nothing comes to mind. Think the revamped second floor is great.

Answers marked with an asterisk (*) were entered as an "Other" answer by a survey respondent, for those questions that offered that option.

Leeward Community College Library User Survey - Spring 2023

Student

The Library's Physical Space

Utilizing the Library's Services & Resources

Leeward Faculty/Staff

The Library's Physical Space

Utilizing the Library's Services & Resources

Community Visitor

Final Section