Diane Nahl is the author of two books, and editor of a newly released volume.
EXTRA! EXTRA! Read All About It!
This just in! The newly released book of the Special Interest Group on information Needs,
Seeking and Use (SIG USE) of ASIST was recently awarded the SIG Publication of the Year
Read the University of Hawaii Announcement here
Information and Emotion: The Emergent Affective Paradigm
in Information Behavior Research and Theory
Diane Nahl and Dania Bilal, Eds., 2007.
(Medford, NJ: Information Today)
Table of Contents
The purpose of this book is to establish a focus on affective and
emotional dimensions in information behavior (IB) research, based upon
recent theoretical developments and research findings in information
science, and the cognate fields of cognitive science, psychology,
ethnomethodology, communication, and computer science. The affective
paradigm established in this book traces its origins to early work in
education and cognitive science. It introduces the new research areas
of affective issues in situated information seeking and use, and the
affective paradigm applied to IB in a variety of populations, cultures
and contexts. It is primarily concerned with IB research findings on
the user perspective, the user experience and how emotional aspects can
be mitigated or enhanced through design that is informed by use and by
users who directly participate in information design.
PART I: THEORETICAL FRAMEWORK
Diane Nahl. The Centrality of the Affective in Information Behavior
Dania Bilal. Grounding Children's Information Behavior in Child
Brenda Dervin and Carrie Lynn Reinhard. How Emotional Dimensions of
Information Seeking Relate to User Evaluations of Help From Sources: An
Exemplar Study Informed by Sense-Making Methodology
Nicola Parker and Jennifer Berryman. The Role of Affect in Judging
"What is Enough?"
PART II: MACRO-EMOTIONAL INFORMATION ENVIRONMENT
Lesley Farmer. Developmental Social-Emotional Behavior and Information
Michelynn McKnight. Affective Dimensions of Critical Care
Nurses' Informative Interactions: Gentle Nurse Jekyll and
Harried Nurse Hyde
Sheri Massey, Allison Druin and Ann Carlson Weeks. Emotion, Response,
and Recommendation: The Role of Affect in Children's Book
Reviews in a Digital Library
Lisa Given. Emotional Entanglements on the University Campus: The Role
of Affect in Undergraduates' Information Behaviors
Rich Gazan. Understanding the Rogue User
PART III: MICRO-EMOTIONAL INFORMATION ENVIRONMENT
Lynne E. F. McKechnie, Catherine Sheldrick Ross and Paulette Rothbauer.
Affective Dimensions of Information Seeking in the Context of Reading
Helena Mentis. Memory of Frustrating Experiences
Karen E. Fisher and Carol F. Landry. Understanding
the Information Behavior of Stay-at-home Mothers through Affect
Nahyun Kwon. Critical Thinking Disposition and Library Anxiety: A Mixed
Heidi Julien. Experiencing Information Literacy Affectively
PART IV: SPECIAL INFORMATION ENVIRONMENTS
Susan Hayter. The Affective Dimensions of Information Behaviour: A
Small World Perspective
Wooseob Jeong. Emotions in Information Seeking of Blind People
Bharat Mehra. Affective Factors in Information Seeking during the
Cross-Cultural Learning Process of International Doctoral Students in
Library and Information Science Education
Testimonials for Information and Emotion:
“Whether it is the joy of an unexpected finding or the frustration felt
while using a computer-based tool, emotion makes plays a critical role
in all human activities. This extensive, informative book demonstrates
the important, critical role that emotion and other affective processes
play even in such tasks as finding a library book or, more generally,
searching for and finding sought-for information. This is an important
book for everyone who develops, provides, uses, or studies information
systems. This book marks an important first step toward understanding
that emotion and affect cannot be ignored, even in tasks and situations
that would appear to be purely informational, purely cognitive.”
Author of Emotional Design: Why We
Love or Hate Everyday Things
. Basic Books, 2005.
"Emotions, Values, and Meanings are some of the most powerful forces in
our lives, behaviors, and decisions and we're only now beginning to
unravel how they work and understand how to develop solutions around
them. This book sheds valuable light on what will become the most
significant direction in human research and understanding for the
coming decades—in science as well as in business."
Program Chair, MBA in Design Strategy, California College of the Arts
Author of Experience Design 1.
Waite Group Press, 2001.
Making Meaning: How
Successful Businesses Deliver Meaningful Customer Experiences.
New Riders Press, 2005.
“The authors expand our horizons from cognitive information-seeking to
the broader notions of affectively rich experiences. Readers will learn
about the anxiety-producing interactions that generate fear, sadness,
and anger, as well as the motivating experiences that lead to
self-confidence, optimism, joy, and surprise. Researchers, designers,
educators, and user assistance staff will revise their thinking and
raise their expectations about how information affects our lives.
This pioneering book expands our language for describing human
interaction with information. We knew about motivation and frustration,
but now the vast territory of affective responses has been charted,
opening up many possibilities for future researchers. Readers will more
clearly see the path to making information seekers happier and more
We all know about frustrations with information systems, but the rich
ways that users deal with problems, suggests new possibilities for
self-awareness, helping users, training them, and designing for them.
Readers will shift their thinking from systems and interfaces to
information and experiences.”
Department of Computer Science
University of Maryland
Author of: Designing the User
Interface: Strategies for Effective Human-Computer Interaction
(4th Edition), Addison Wesley, 2004.
Leonardo's Laptop: Human
Needs and the New Computing Technologies
, The MIT Press, 2003.
"This book tackles the important role that emotions play in our
interaction with information systems. Prominent researchers share their
insights gained from a variety of studies that examine the affective
domain in information seeking and use. Until now this domain has been
neglected in information behavior research, leaving a gap in our full
understanding of information interaction. This book fills that gap and
is essential reading for anyone who wants the full picture."
Professor, School of Information Sciences
Director of Research, College of Communication and Information and
Director of the Center for Information and Communication Studies
University of Tennessee
Author of Communication Patterns of
, Wiley-IEEE Press, 2004.
"The role of affect in how humans deal with information has fascinated
philosophers and writers since time immemorial. This excellent volume
brings together the most recent research on the role of affect in the
way people select, use and process information. The topics represent an
ingenuous combination of approaches from cognitive science, affect
research, and computer science, and cover such intriguing questions as
the role of affect in information literacy, and affective influences on
a variety of information behaviors by nurses, children, undergraduates
and others. The chapters offer a nice balance of advanced theorizing,
cutting-edge empirical research, and real-life applications. This book
should be on the reading list of all researchers and practitioners
interested in the fascinating role of affectivity in human thinking and
Joseph P. Forgas, Scientia Professor of Psychology
University of New South Wales, Australia
Author of: Handbook of Affect and
. Lawrence Erlbaum Associates, 2001.
"...a timely and valuable compilation of theory and research on the
important influence of the affective domain on information behavior."
Carol C. Kuhlthau, Professor Emerita
Library and Information Science
Author of Seeking Meaning: A Process
Approach to Library and Information Services
, 2nd Edition,
Libraries Unlimited, 2004.
“Through the chapters collected in this volume, Nahl and Bilal have
moved the field beyond a narrow focus on physical and cognitive aspects
of information behaviors, expanding our horizons to consider the
emotions and feelings that influence people’s information seeking and
...Nahl and Bilal have brought together a number of excellent examples
of recent theorizing and empirical research on the affective issues
surrounding information seeking and use, expanding the horizons of our
understanding of situated information behaviors.
Nahl and Bilal’s broad-ranging collection on the affective issues
associated with information behaviors has opened new research
territory, and will significantly influence future information behavior
Barbara Wildemuth, Professor
School of Information & Library Science
University of North Carolina at Chapel Hill
Co-Founder, ASIST SIG USE (Information Needs, Seeking & Use)
Research Approaches for Reference Librarians
Diane Nahl, 2001. (Dubuque, Iowa: Kendall-Hunt)
While the content and format of library services have evolved along
with changing social norms and information technology, the demand for
evidence of quality service has increased. To show their communities
they are fulfilling their service mission, libraries have adopted
user-centered or customer-oriented service models that place emphasis
on assessing library performance from the perspective of patrons or
customers. These user-centric approaches require finding out what
people feel, think, and can do as a result of their interaction with
libraries and librarians. This user-oriented model generates new
information needs for librarians involved in developing projects to
help them determine how best to serve their users. The purpose of this
workbook is to simplify the research process, facilitate project
development, demystify statistics, promote critical thinking, and help
librarians acquire more tools for analysis. This workbook is intended
for library professionals who have little or no background in research
design and statistics, who need to collect and analyze data in order to
understand something more clearly, make systematic decisions affecting
clientele, collections, and services, determine the impact of new
initiatives and existing services, or measure progress on strategic
planning goals and objectives.
Aggressive Driving: Steering Clear of Highway Warfare
Leon James and Diane Nahl, 2000. (New York: Prometheus Books)
The expression "road rage" was introduced into the public vocabulary by
the popular media. Though there has been no agreed-upon definition,
people use the phrase to refer to an extreme state of anger that often
precipitates aggressive behavior, sometimes restricted to words and
gestures, sometimes as assault and battery. A variety of factors have
been named to account for the increase in aggressiveness between
drivers, such as traffic congestion, feeling endangered, being
insulted, frustration, time pressure, fatigue, competitiveness, and
lapses in attention. AAA Foundation's 1997 study reported 218 police
records of deaths following disputes between drivers between 1990 and
1996. We trace the societal origins of road aggression and present
social solutions and remedies based in human agency theory.
For more information about this book, including table of contents and
excerpts, please see the website: DrDriving.org
The website is produced by Dr. James and Dr. Nahl with information on