0. Introduction
1. Be prompt
2. Read carefully
3. Logon frequently
& pace yourself
4. Think contingency
5. Use stable address
6. Participate
7. Comment meaningfully
8. Don't panic
9. Respond
10. Identify yourself
11. Use subject lines
12. Upload properly
13. Be accurate
14. Don't flame
15. Ask questions
16. Create bonds
17. Relax