0. Introduction

1. Be prompt

2. Read carefully

3. Logon frequently

& pace yourself

4. Think contingency

5. Use stable address

6. Participate

7. Comment meaningfully

8. Don't panic

9. Respond

10. Identify yourself

11. Use subject lines

12. Upload properly

13. Be accurate

14. Don't flame

15. Ask questions

16. Create bonds

17. Relax