DON'T FLAME. If you're upset at someone and you've written a message expressing your anger, wait 24 hours before sending it. In your mail program, click on the postpone button. After a day has passed, you'll be better able to decide on the wisdom of sending it. If you receive a flame, do not respond. If you feel you must retaliate, compose a message but, again, don't send it until 24 hours have passed. The best strategy is to forward the message to the instructor and ask him/her to deal with it. Don't reply to the flamer.