THINK CONTINGENCY. Locate a backup system -- just in case your computer goes down. Breakdowns will occur! It's more a question of "when" than "if." Also, be familiar with both Windows and Macintosh systems, as well as with various web browsers (Netscape, Microsoft Internet Explorer, etc.), email service providers (e.g., Hotmail, Yahoo, Pine, etc.), and word processing programs (e.g., MS Word, Word Perfect, MS Works). The key is flexibility: know more than one way to accomplish a task.