After gathering requirements from both the interviews and usability
testing, we developed Activity Scenarios followed by Essential Use
Cases and a new Claims Analysis. In the Claims Analysis, certain
features contained various options. For example, the "Resume file
format" feature could be either "Standard universal format", "Small set
of universal formats", or "Unrestricted with best practices
guidelines". Therefore, each option became a category with its own
positive and negative points, aiding in the decision making process.
These documents completed the Task portion of the Usage Centered Design
Model.
From these documents, Context Diagrams were developed as an informal
brainstorming exercise for the developers. These were not shown to
the users because we believed that they were too abstract to illicit
useful feedback from the users without any lengthy explanations.
Instead, the first version of the Abstract Layouts were created from
the Context Diagrams which included all of the tools needed to complete
the tasks specified in the new Essential Use Cases. This approach
using visual and interaction design was intended to encourage user
feedback on the layouts and navigation between layouts. Ordinary
letter-sized paper and colored Post-It notes were used in an effort to
make users feel more comfortable with changing and experimenting with
alternative designs.
From the users' feedback, a final version of the Abstract Layouts was
created. These layouts were the corner stone for developing the
current prototype. However, since the Context Diagrams were used as a
stepping-stone in development, they were not continuously updated
to reflect the changes made in the new Abstract Layouts.