Psy 672
Introduction to
Assessment II
Spring 2009
Prof. Elaine Heiby
Class hours and location: Thursdays 9:30 a.m. - noon; Gartley 13
Office hours: by appointment [e-mail: heiby@hawaii.edu]
Course information on web: www2.hawaii.edu/~heiby/
Purposes of course:
Develop traditional psychological assessment skills with a focus on
semi-structured interviewing of current and past functioning, the
administration of objective tests, case presentations, and report writing.
Required readings:
Manuals for WAIS-III, WISC-IV, WMS-III, MMPI-2,
MCMI-III, LNNB (complete battery
and the screening version), SCID-I,
SCID-II, and any other standardized test used during the semester
Evans, D.R., Hearn, M.T., Uhlemann, M.R., & Ivey, A.E.
(2008). Essential interviewing: A programmed approach to effective
communication, 7th edition. .Belmont, CA: Thomson Brooks/Cole
Sample psychological assessments and test results (provided via email)
No suicide contract http://www.suicide.org/no-suicide-contracts.html
Suicide risk assessment http://www.gp-training.net/protocol/psychiatry/suicide.htm
Mini Mental State Examination http://www.chcr.brown.edu/MMSE.PDF
Required resources in CSP Test Library:
Antony, M.M., Orsillo, S.M., & Roemer, L. (2001).
Practitioner's guide to empirically based measures of anxiety. New York: Kluwer Academic/Plenum Publishers
Fischer, J. &
Corcoran, K. (2000). Measures for clinical practice: A
sourcebook: Volume 1 couples, families, and children. New York: The Free Press OR Fischer, J. & Corcoran, K. (2007). Measures
for clinical practice and research: A sourcebook: Fourth edition: Volume 1:
Couples, families, and children. New
York: Oxford University Press.
Fischer, J. & Corcoran, K. (2000). Measures for
clinical practice: A sourcebook: Volume 2 adults. New York: The Free Press OR Fischer, J. & Corcoran, K.
(2007). Measures for clinical practice and research: A
sourcebook: Volume 2: Adults. New York:
Oxford University Press.
Nezu, A.M., Ronan, G.F., Meadows, E.A., & McClure, K.S.
(Eds.).(2000). Practitioner's guide to empirically based measures of
depression. New York: Kluwer
Academic/Plenum Publishers
Other instruments in the CSP Test Library or CBT
Clinic
Required assessments (number may vary owing to
availability of professional clients):
Conduct 3 psychological assessments with professional
clients. For each professional
client, develop a written psychological evaluation report and provide case
presentations (2 presentations per client). Identify the client as Client 1,
Client 2, and and Client 3 to preserve anonymity. You may also assign a
pseudonym to each client.
Each of the 3 assessments will involve at least two sessions
with a professional client and must include the following:
FIRST SESSION: Confidentiality information; Intake Form
FIRST SESSION: A semi-structured interview of presenting
problem(s) and client history, which may be supplemented with a background
questionnaire. Audtiotape the semi-structured interview and submit the
audiotape to the Instructor ASAP.
FIRST SESSION: A broad band (mulit-scale) measure of
psychopathology (MMPI or MCMI or
SCID-I). Select at least one broad band test for each first session; Be sure to
administer the MMPI, MCMI, and SCID-I at least once.
FIRST OR SECOND SESSION: A screen for basic cognitve functioning using the Mini
Mental State Exam (MMSE).
FIRST CASE PRESENTATION: The first case presentation
involves a summary of the clientÕs presenting problem(s), background, and the
results of the Intake Form and broad band (multi-scale) measure of psychopathology. Outline your presentation according to
Sections I, II, III, IV, and V of the Psychological Evaluation Report. In addition, present the scores (and
profile if applicable) of the broad band measure of psychopathology. You are strongly advised to draft
these sections of the Report to guide this first case presentation.
SECOND SESSION:
A measure of cognitive-intellectual functioning (WAIS-III or WMS-III or
LNNB). An individualized battery
of narrow-band neuropsychological tests may be substituted for the LNNB if
justifiable. Select one cognitive-intellectual test for each assessment. Be
sure to administer the WAIS-III, WMS-III, and LNNB (or an individualized
neuropsychological test battery) at least once.
SECOND SESSION: Individualized measures of behavioral
problems and potential behavioral and situational causal variables (assets and
deficits).
Individualized instruments will be determined from the
results of the semi-structured interview and the broadband measure(s) of
psychopathology administered during the first session and from consultation
with the class during the first of two case presentations of the professional
client. Individualized instruments
may include a variety of objective tests designed to measure behavioral
disorders, coping skill assets and deficits, and situational factors. These instruments will be taken from
the required resources in the CSP Test Library or CBT Clinic. In addition, there may be a
justification to administer the SCID-II
and/or SCID-D during the second session.
SECOND CASE PRESENTATION: The second case presentation of
the client should provide an integration of the entire psychological
assessment. You are strongly
advised to draft the Report for this second presentation.
Professional Clients
Each student will be assigned approximately 5 - 10 professional clients (i.e.,
undergraduate volunteers from Psy 371 who are role playing). If you would have a dual-relationship
with a particular professional client, trade that client with a classmate. Contact professional clients ASAP to
thank them for volunteering and to inform them you will contact them again to
make appointments before the date indicated on the Estimated Course
Schedule. Inform the professional
client that he/she will earn 6 extra credits IF he/she appears for all
scheduled appointments. Some volunteers may withdraw participation or fail to
appear for some or all appointments.
See the consent form for professional clients on the Psy 371 syllabus at
http://www2.hawaii.edu/~heiby/
Keep track of professional clients and the number of hours
of participation so they receive one extra credit for each hour or portion of
an hour. Keep identifiers of
professional clients separate from information obtained from the psychological
assessment. Professional clients have volunteered for up to 6 hours. Provide extra credit information to the
TAÕs for Psy 371.
Direct Observation by Clinical Supervisors
Arrange with a class Clinical Supervisor to be observed at
least once while conducting the following assessment devices: 1-
semi-structured interview; 2 - MMSE; 3 - WAIS-III; 4 - WMS-III; 5
- LNNB [or a justifed individualized battery]; and 6 - SCID-I.
The following CSP students will serve as Clinical
Supervisors:
1 - Chun-I Li : chuni@hawaii.edu
2 - Shana Golembo Smith: shanago@gmail.com
3 - Allison Love: arlove@hawaii.edu
4 - Qijuan Fang: qijuan@hawaii.edu
5 - Puihan Joyce Chao: chaopuihan@hotmail.com
chuni@hawaii.edu, shanago@gmail.com, arlove@hawaii.edu,
qijuan@hawaii.edu,
chaopuihan@hotmail.com
Audiotaping
Audiotape all
semi-structured and
structured interviews for your own and the InstructorÕs review. Critically analyze the interviews based
on interviewing techniques and content. Provide yourself with constructive
feedback to supplement the InstructorÕs feedback. If necessary, problem-solve with the class, the Instructor, or a Clinical
Supervisor. Submit to the
Instructor all audiotapes of semi-structured and structured interviews. Destroy all audiotapes after the
semester, per agreement with the professional clients.
Location of Assessment Sessions
You must reserve a room for each psychological evaluation
session. Choose a room with privacy and that is quiet. Post a Òdo not disturbÓ note on the
door. If you can hear people
talking nearby, ask them to be quiet. When administering cognitive-intellectual
tests, be sure the room has an appropriate table so that you can sit across
from the professional client. Make
sure there are no objects that can be used as weapons or projectiles. If possible, sit close to the door.
Submission of Psychological Evaluation Reports
Submit the psychological evaluation report for each client shortly
after the second case presentation.
The Instructor will edit but not grade the first draft of the
report. Revise and re-submit the
report within one week of receiving the edited draft. Revised reports will be graded.
Time Management
Arrangement of sessions with clients, observations by
Clinical Supervisors, preparation of case presentations, and writing
psychological evaluation reports requires time management skills. As noted above, I encourage you to draft/outline
Sections I, II, III, IV, and V of
the Psychological Evaluation Report
and score the broadband measure of psychopathology ASAP following the
first session with the professional client. Use this draft to organize the first case presentation on the
professional client. Be prepared
to present your initial case presentation at each class meeting following your
first session with the professional client. Arrange the second session with the professional client ASAP
after the first case presentation.
Write up and submit to the Instructor your draft of the psychological evaluation report ASAP
after the last session with the professional client. Upon receipt of feedback
on the draft, revise and resubmit
to the Instructor ASAP.
Grading:
Class attendance and participation is expected unless the
student is indisposed.
3 audiotapes of semi-structured background interviews (3 @ 20 points each = 60 points)
1 audiotape of a structured interview (SCID-I or II) (20
points)
3 psychological reports @ 60 points each = 180 points
6 case presentations @ 10 points each = 60 points
Total = 320 points
288 –
320 = A
255 - 287 = B
< 255 = C
Estimated Course Schedule
Week/Date Topic
and Readings
1
(1/15/09) syllabus review;
outline of psychological evaluation reports; content of background
interviews; ethical and diversity considerations
2
(1/22/09) interviewing
skills [semi-structured] Evans et al. (2008) all chapters;
START
COMPLETING EXERCISES IN BOOK; BRING BOOK TO
CLASS
3
(1/29/09) interviewing skills [semi-structured] BRING EVANÕS ET AL. TO
CLASS
4
(2/5/09) interviewing skills [semi-structured] BRING EVANS ET AL. TO CLASS; study MMPI,
MCMI, SCID-I & II, WAIS, WMS, LNNB manuals
& materials;
START FIRST SESSIONS OF ASSESSMENTS FOR 2 OF
THE 3 CLIENTS
Workshops may be scheduled outside of regular class time
and date; workshops replace class
meetings; order of workshops may change depending on Clinical SupervisorsÕ
schedules
5
(2/12/09) SCID-I
& II administration workshop (Puihan Joyce Chao)
START FIRST SESSION OF ASSESSMENTS FOR THE
3rd CLIENT
6 (2/19/09) WAIS-III
administration workshop (Chun-I [Jeanie] Li)
7 (2/26/09) LNNB administration workshop (Shana Golembo Smith)
8
(3/5/09) WMS-III
administration workshop (Chun-I [Jeanie] Li)
9 (3/12/09) case discussions and
presentations;
START SECOND SESSION OF ASSESSMENTS
10 (3/19/09) case discussions and presentations
START
SUBMITTING FIRST DRAFTS OF REPORTS
11 (3/26/09) Spring Break
12 (4/2/09) case
discussions and presentations
13 (4/9/09) case
discussions and presentations
14 (4/16/09) case discussions and
presentations
15 (4/23/09) case
discussions and presentations
16 (4/30/09) case discussions and
presentations
FINAL VERSION
OF ALL PSYCHOLOGICAL REPORTS DUE NO LATER THAN 5/5/09
HOWEVER, FINAL VERSIONS
SHOULD BE SUBMITTED ASAP FOLLOWING FEEDBACK ON THE DRAFT VERSIONS
Psychological
Evaluation Report Outline
LABEL REPORT (PSYCHOLOGICAL EVALUATION)
TYPE ÒCONFIDENTIALÓ AT TOP OF REPORT IN BOLD CAPS
INDICATE DATE OF REPORT
I. Client's
Identifying Information
A. Pseudonym/Client
#, age, date and place of birth, sex, citizenship/nationality, ethnicity, marital
status, occupation
B. Reason
for referral (professional client volunteer)
C. Diagnostic
methods used and dates administered listed by whether administered by examiner
or self-administered by client; give citation of lesser known tests (e.g.,
measures of behavioral and situational assets and deficits; single scale tests)
D. Examiner,
credentials, and agency providing assessment
II. Presenting problem(s)
along with precipitants, consequences, frequency, duration, and intensity as described by client; indicate source of
all information (e.g., client self-report, Intake Form, referral agency,
medical records); any examiner comments or inferences or hypotheses should be
tentative and noted as such
III, Current Situation (living, working,
school, relationships, stressors)
IV. Behavioral Observations [by the examiner]
A. Whether arrived on time for the appointments (note if had
to be brought to the appointments)
B. Attitude toward examiner (e.g., hostile, guarded/apprehensive, suspicious, uncooperative, apologetic,
indifferent/apathetic; cooperative, comfortable, friendly, open)
C. Appearance (e.g., unkempt, dirty, inappropriate attire
[describe], poorly nourished; well- groomed,
appropriately dressed)
D. Motor behavior (e.g., tense, restless, lathargic,
relaxed) and note whether client exhibited odd mannerisms
E. Speech (e.g., mute, underproductive, lack of spontaneity,
over-productive, unclear, pressured, disorganized;
clear; unremarkable, etc.)
F. Apparent thought organization and content (e.g., loose
association's, tangential, incoherent, perseverative,
word salad, echolalic, neologistic,
delusional, hallucinations, obsessions;
organized; coherent,
etc.)
G. Mood (e.g., depressed, anxious, angry, elated, flat, inappropriate; appropriate to content, euthymic,
etc.)
H. Orientation to person, place, time as inferred by the
examiner; report MMSE scores in section VI
I.
Understanding of own condition (degree of insight and self-awareness)
J. Ability to relate to examiner (withdrawn, passive,
regressed, aggressive, personable, assertive)
V.
Background Information; for each assertion of fact, note if source of
information is client self-report, background questionnaire, report of
collaterals, information from medical, psychological, or legal records, etc.
A. Family
history
B. Social history
C. Legal history
D. Educational
history
E. Work history
F. Medical history
G. Past
behavioral/psychological problems, diagnoses, situations (precipitants),
treatments, response to treatment
H.
Recreational history (e.g.,
hobbies, pleasure activities)
VI. Cognitive-Intellectual
Evaluation [justify administration of each test]
A. Comment
on judged validity of results and indicate any factors that may have affected
test performance (e.g., examiner deviation from standard administration;
client's lack of motivation, fatique, low stress tolerance, hostility toward
examiner) and how scores may be expected to change with a lessening of these
factors
B. Present scores and score
interpretation guidelines of MMSE
C. Present
total and subtest and index scores with
population mean and std. deviation for WAIS,
WMS, LNNB
D. Discuss subtest and index score scatter and
intra-subtest variation
E.. Point
out relative intellectual strengths and weaknesses
F. Comment
on any signs of organicity or a learning disability
G. Speculate
on clientÕs ability to use own intellectual resources in self-care and in
social, school, and vocational environments
H.
Note whether scores converge or diverge with other indicators of
cognitive-intellectual functioning (e.g., GPA, behavioral observations)
VII. Personality
Functioning [justify administration of each test]
A. For each test administered, indicate:
1. Purpose of the test and why it
was administered
2. Nature of the test (note number
of items, scaling, score interpretation guidelines)
3. Any limitations of applying the
test to the client (e.g., cultural
or other differences from
the standardization sample)
4. the obtained score(s), score
interpretation, implication of score(s) obtained
NOTE: For normed tests, provide standardized score, population mean & SD, and cutoff score to place results in context; For content-referenced (criterion- referenced or client/subject referenced) tests, provide raw scores, relation of raw to degree of construct (e.g. higher scores indicateÉ), possible range, % of total, sample means, SD; cutoff scores; raw scores in terms of # of SD from sample mean; raw scores in terms of % of total; if M only, convert also to % of total; if M, SD, and cutoff scores are not available, note this lack of information
5. Whether score for each test
converges/diverges with observations, semi-structured interview, and other test scores
B. List broad-band results (e.g.,
MMPI, MCMI, SCID-I) before narrow-band results
C. Organize narrow band
individualized tests first by those used to provide converging information
regarding problem behavior(s) suggested by Presenting Probems and the
broad-band test(s); and then by
those used to test hypotheses of behavioral/situational
assets and deficits
D. Severity of problem(s)
(frequency, intensity, duration, generality) and level of adjustment based on
convergence/divergence of evidence from
interview(s) and test
scores
E.. Hypothesized determinants of the problem(s) or level of
adjustment and evidence from
interview and test scores
1.-conditions which intensify and alleviate condition
2.-the client's perceived origins of condition
3.-dysfunctional cognitive, affective, and motoric
characteristics
4.-specific antecedents and consequences
F. Assets for change (behavioral and environmental)
VIII. Summary
A. Integrate
relevant findings (convergent and divergent information)
B. Emphasize
most important conclusions relevant to referral question
C. Definition
of problem behaviors based on semi-structured interview and test scores
D. Indicate if there is a
need for additional assessment and, if so, specify type and reason
IX. Diagnosis
A. note if there are conditions to be ruled out
B. note that
the problems are not better accounted for by diagnoses with similar symptoms
C. list all 5 axes
of a DSM diagnosis
X. Recommendations for further assessment if necessary; treatment (specify type) recommendations and rationale for each deficit
that may contribute to the presenting problem;
note assets that my facilitate adjustment; suggest tests that could be used to monitor
treatment effects on problem and targeted deficits
XI. Signature, name, title, date; (ditto for supervisor if
applicable)
Note: Attach
all assessment materials (for class purposes only; do not include in an applied
setting)
Common
Semi-structured Interview Content
Purpose:
(a) build
context for test results
(b) obtain
clientÕs perspective of problems, current situation, background
(c) generate
hypotheses of causal & maintenance variables
I. Presenting Problem:
A. What
brought you to clinic? How would you describe your major concerns?
B. When
first noticed the problem(s)?
C. What
other difficulties experiencing (work/relationships/family/health)?
D. Changes
in frequency of problem(s)
E. Antecedents/consequences
of problem(s)
F. Intensity
and duration of problem(s)
G. Previous
treatment(s) and results
H. Own
attempts to solve problem(s)
I. Medical
problems
J. Expectations
for change/treatment
II. Family Background:
A. Occupation
and education of biological parents (socioeconomic level)
B. Occupation
and education of caregivers and of siblings
C. Family
history of behavioral problems/alcohol & drug abuse
D. Family
history of medical problems and current health status
E. Marriages/separations/divorces
F. Urban
vs. rural upbringing
G. Cultural
background
H. Is
English first language? Language spoken at home
I. Family
relationships
III. Childhood & Development:
A. Birth
& delivery (premature, low birth weight, mother illnesses, using alcohol or
drugs, emotional state, anoxic, normal,
etc.)
B. Developmental
Milestones (walking, talking, toilet training); normative, delayed, advanced
C. Relationship
with family/home atmosphere; supportive, conflicted, neglectful
D. Major
childhood illnesses and medications
E. History
of head injury (with loss of consciousness)
F. History
of seizures
G. History
of abuse (physical, emotional, sexual)
H. Major
childhood events (divorce, frequent moves, deaths)
IV. Academic History:
A. Grammar
school
1. Favorite
subjects
2. Difficult
courses
3. Grades
4. Special
education and if held back one or more grades
5. Hobbies/activities/interests
6. Peer
relationships
7. Family
relationships
8. Major
life changes/events
9. Acting
out (legal, sexual, substance abuse)
10. Medical
conditions/health
B. Middle school
1 — 10 above
11. Reaction to
puberty
12. Dating and
sexual orientation and gender identity
C. High
school and College
1 — 12 above
13. Career/occupational interests
14. Satisfaction with life goals
15. Marriage/significant other
16. Economic stability
V. Middle and Late Adulthood
1. see IV, A — C above as relevant
2. Reaction to declining abilities
3. Self-concept
4. Spiritual beliefs
VI. Mental Status
A. Observation
1. appearance
2. consciousness
3. psychomotor
behavior
4. mood
B. Conversation
1. attention
and concentration
2. speech
and apparent thought content
3. orientation
4. memory
5. perception
6. affect
7. medically
unexplained somatic symptoms (somatoform, dissociative)
8. paroxysmal
attacks (i.e., sudden increase in symptoms and emotions)
9. executive
functioning
10. insight
11. judgment
GENERAL DSM-IV
DIAGNOSTIC CATEGORIES
1. cognitive impairments
2. pattern of substance abuse
3. psychotic symptoms
4. mood disturbances
5. irrational anxiety, avoidance, increased arousal
6. physical complaints or anxiety about illness (somatoform)
7. factitious behavior
8. dissociative problems
9. sexual problems and gender identity
10. eating disturbances
11. sleeping problems
12. problems with impulse control
13. adjustment problems
14. autism
15. mental retardation and learning disorders
16. cluster A personality dx (paranoid, schizoid,
schizotypal)
17. cluster B personality dx (antisocial, borderline,
histrionic, narcissitic)
18. cluster C personality dx (avoidant, dependent,
obsessive-compulsive)
19, Not otherwise specified; behavior results in distress and/or dysfunction
General Techniques Of
Interviewing
Goals:
1. Establish rapport
2. Explain confidentiality and its limitations (physical
harm to self or others)
3. Observe indicators of mental status
4. Elicit information to specify problems and context
5. Hypothesize causal and maintenance factors and related
empirically supported treatments
6. Hypothesize diagnosis on 5 DSM Axes
1. Strategies
for rapport SEE EVANS ET AL. ESSENTIAL INTERVIEWING
A. Put
the client and yourself at ease
B. Show
compassion (acceptance, empathy, understanding, unconditional positive regard)
C. Assess
level of insight (client's view/understanding
of the problem)
D. Show
expertise
E. Establish
leadership
F. Balance
the roles (not a friendship)
G. Develop trust
2. Strategies
to elicit information SEE EVANS ET AL. ESSENTIAL INTERVIEWING
A. Start
with open ended questions
B. Become
more focused with closed ended questions
C. Request
clarification and specification when needed
D. Avoid leading questions
that reflect your ideas/assumptions/values
E. Reflect to
empathize and verify understanding
F. Probe for
suspected problems and related factors
G. Connecting/interrelating
information
H, Direct and steer the
interview with transitions
I, Confront
resistance and denial or lack of awareness
J. Summarize
Basic Principles Of
Assessment Interviewing
(Evans et al.)
1. Attending
appropriate eye contact
professional posture
facial expression reflective of content
gestures consistent with content
caring tone of voice
rate of speech not rapid
focus on client's topic rather than introducing a new one
direct topic back to client
talk much less than the client
talk should clarify the problem
uses silence to allow client to think/show respect/signify
agreement
encouragement to continue talking
attend to nonverbal behavior (glances, gestures, bodily
reactions, tone of voice, pauses)
calibrate above according to cultural norms
2. Effective questioning
open-ended: for broad information from client's
perspective
what for facts
how for a subjective
view
could/can you for
more detail/example
why: avoid using
gives client opportunity to relay idiosyncratic information
helps clients clarify their concerns
puts clients at ease
good way to begin an interview
facilitates elaboration of a point
elicits examples
closed-ended: for specific information
use less frequently than open-ended
do not ask a series of closed-ended questions
ask only one question at a time
do not use leading questions that reflect your
ideas/assumptions/values
when client is answering, provide minimal encouragements
e.g., uhm-hmm, and then
repeat a word in the client's sentence
nod
eye contact
calibrate above according to cultural norms
3. Paraphrase
restate the main ideas the client has relayed
do not change the meaning of what client said
do not imitate client's words
checks your understanding
helps client verbalize thoughts and feelings
gives direction to the interview
use when client seems threatened by discussion of feelings
calibrate above according to cultural norms
4. Summarizing
systematically integrates the important ideas the client has
relayed
provides a overview for client and helps him/her reorganize
thoughts
helps discovery of themes
directs the interview (transition or conclusion)
use when client rambles
introduce interview by reviewing past session
calibrate above according to cultural norms
5. Reflecting feelings
empathy of affective aspect of what client is saying
empathy of affective aspect of client's nonverbal behavior
use a range of words to increase chance of identifying
correct feeling
identify the full range of emotions the client exhibits
identify mixed emotions
identify feelings toward the interviewer
clear and concise
do not use exact words used by client
focus on current feelings
helps client become aware of their feelings
helps client accept and explore emotions
demonstrates your understanding of the client's experience
establishes rapport
calibrate above according to cultural norms
6. Communicating feeling and immediacy
identify feelings you have in response to the client
verbally and nonverbally
communicate them when your feelings are not biased or
judgmental
models expression of feelings
models trust in a relationship
promotes mutual communication
resolves tensions and discomforts
identifies incompatibilities
helps resolve client's trust issues or dependency
maintain appropriate eye contact and posture
use present tense verbs
include reaction to what is said and what is omitted
follow-up if needed nondefensively
calibrate above according to cultural norms
7. Confronting
focuses on observed discrepancies of strengths and
weaknesses
state the discrepant elements and encourage the client to
explore them
helps client identify contradictions and solve them
use only after rapport is established
use when client is threat to self or others
use when client has unrealistic goals
be tentative
be prepared to explore feelings
do not use if feeling angry toward client
do not confront with accusations, judgments, or solutions
calibrate above according to cultural norms
8. Self-disclosing
sharing personal information with client
remember the interviewer does not have confidentiality
should be of benefit to client and not to self
models disclosure of information
increases trust
helps client focus on problems and resources
do not take center stage from client
use after rapport is established
use in moderation
calibrate above according to cultural norms
9. Information sharing
provide the client with facts relevant to his/her needs
qualify evidential base of facts
admit when you do not know desired facts
offer to find requested facts if feasible to do so
do only if client seems receptive
be clear, concise, specific, and concrete
break down information into small units
check that client understands accurately
correct if client does not understand
provides direction of the interview
presents feedback
provides alternative perspectives and resources
calibrate above according to cultural norms
NOTE: additional
interviewing techniques are
interventions such as interpretation, cognitive-restructuring,
behavioral rehearsal, etc.