To capture a computer screen, all you need to do is be on the screen you want to capture. For example, it may be a login screen or an screen with an important message you want to show me. Anyway, once you are on the screen you want, hold down the shift key and press the "PrintScrn" (Print Screen) key. Once you have done that, your captured screen is now in the Windows clipboard. All you need to do is go into Word, or Excel, and paste and the captured screen will appear in your document or spreadsheet. You can save the file, send it to me as an email attachment and in your email, please enter a brief description of what happened. Just for your information, you may not be able to capture blue screens, for those screens, you may want to write down the error messages or if you can take a pictures of them. .